Types of Cancellations and Reasonable Notice

“A cancellation is a short notice cancellation if the participant: does not show up for a scheduled support within a reasonable time, or is not present at the agreed place and within a reasonable time when the provider is travelling to deliver the support; or has given less than ten (10) clear business days’ notice for any other support.”

Short-Notice Cancellations

Short-notice cancellation, which is after 3pm on the day before the service. Where the Participant attends for only part of the scheduled service, without reasonable notice, payment for the entirety of the booked service will be charged. 90% of the service booking price for short notice cancellations and No-Shows

Cancellation, which is before 3pm on the day before the service. If Supports are cancelled with a reasonable notice Sahara will not charge a cancellation fees

A No-Show is when, a participant does not attend or is not available for a scheduled service, a participant is not in the agreed location at the agreed time for the service In the event that reasonable notice is not given or the Participant No-Shows, we will charge the Participant for the supports that would have been delivered

If Sahara cancels the scheduled service or staff fail to show, then there is no charge to the Participant and the support will be rescheduled. Sahara Services will make every effort to ensure this situation does not occur again

Service Agreement

• To end a Service Agreement, Sahara Services or the Participant
are required to give each other twenty-eight (28) days’ written notice by
email or post.

• If the services provided to a Participant by Sahara Services are
no longer funded in the current or future NDIS Plan/s and no agreement
for Fee for Service is entered into Sahara Services, the Service
Agreement becomes inactive. If Sahara Services or the Participant
seriously breaches the Service Agreement, the requirement of notice
may be waived.